Privacy Policy

1Information We Collect

We collect information that you provide directly to us, including:

• Name, phone number, and email address
• Vehicle information (make, model, year, VIN if provided)
• Service history and preferences
• Payment information (processed securely through third parties)
• Communication history and customer service interactions

2How We Use Your Information

We use the information we collect to:

• Provide and deliver our detailing services
• Schedule and manage appointments
• Communicate with you about services, appointments, and promotions
• Process payments and provide receipts
• Respond to your inquiries and customer service requests
• Improve our services and customer experience

3Communications, SMS & Marketing Consent

By submitting your phone number or email address, you consent to receive communications from Shammies Auto Spa LLC, which may include:

• Appointment confirmations
• Service updates
• Customer service responses
• Limited promotional or service-related messages

Message frequency varies. Message and data rates may apply. You may opt out of SMS messages at any time by replying STOP or contacting us directly. Opting out of marketing messages does not affect transactional or service-related communications.

4Call Recording Disclosure

Phone calls with Shammies Auto Spa LLC may be recorded for quality assurance, training, documentation, and dispute resolution purposes. By calling or continuing a call with us, you consent to call recording to the extent permitted by Arizona law. If you do not consent to call recording, please notify us immediately or choose an alternative communication method.

5Cookies & Tracking Technologies

Our website uses cookies and similar technologies to:

• Ensure proper website functionality
• Analyze traffic and usage patterns
• Improve user experience

Cookies may be session-based or persistent. You may control or disable cookies through your browser settings. Disabling cookies may limit certain website features.

6Media, Photos & Vehicle Images

Photos or videos of vehicles may be taken for:

• Documentation
• Quality control
• Marketing or promotional use

Public use media will not include personal identifying information unless you provide explicit written consent. You may opt out of marketing use by contacting us in writing.

7Third-Party Services

Our website or booking tools may link to third-party services, including:

• Payment processors
• Analytics providers
• Scheduling software

We are not responsible for the privacy practices of third parties. Please review their privacy policies separately.

8Data Retention

Personal information is retained only as long as reasonably necessary to provide services, maintain business and tax records, and comply with legal obligations. Information may be securely deleted when no longer required.

9Arizona & U.S. Compliance

Shammies Auto Spa LLC operates in Arizona and complies with applicable Arizona and U.S. privacy laws. We do not intentionally engage in activities requiring compliance with California Consumer Privacy Act (CCPA), GDPR, or similar regulations unless legally required.

10Information Sharing

We do not sell, trade, or otherwise transfer your personal information to outside parties. We may share information with:

• Service providers who assist in our operations (e.g., booking software, payment processors)
• Legal authorities when required by law or to protect our rights

All third-party service providers are obligated to maintain the confidentiality of your information and are restricted from using it for any other purpose.

11Data Security

We implement appropriate security measures to protect your personal information. While we strive to protect your data, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we are committed to maintaining industry-standard protections for your information.

12Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt-out of marketing communications at any time

To exercise these rights, please contact us using the information below.

13Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will delete it promptly.

14Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. Your continued use of our services after any changes constitutes acceptance of the updated policy.

15Contact Us

If you have any questions about this Privacy Policy, please contact us: