Privacy Policy

1 Information We Collect

We collect information that you provide directly to us, including:

Name, phone number, and email address
Vehicle information (make, model, year, VIN if provided)
Service history and preferences
Payment information (processed securely through third parties)
Communication history and customer service interactions

2 How We Use Your Information

We use the information we collect to:

Provide and deliver our detailing services
Schedule and manage appointments
Communicate with you about services, appointments, and promotions
Process payments and provide receipts
Respond to your inquiries and customer service requests
Improve our services and customer experience

3 Communications, SMS & Marketing Consent

By submitting your phone number or email address, you consent to receive communications from Shammies Auto Spa LLC, which may include:

Appointment confirmations
Service updates
Customer service responses
Limited promotional or service-related messages

Message frequency varies. Message and data rates may apply. You may opt out of SMS messages at any time by replying STOP or contacting us directly. Opting out of marketing messages does not affect transactional or service-related communications.

4 Call Recording Disclosure

Phone calls with Shammies Auto Spa LLC may be recorded for quality assurance, training, documentation, and dispute resolution purposes. By calling or continuing a call with us, you consent to call recording to the extent permitted by Arizona law. If you do not consent to call recording, please notify us immediately or choose an alternative communication method.

5 Cookies & Tracking Technologies

Our website uses cookies and similar technologies to:

Ensure proper website functionality
Analyze traffic and usage patterns
Improve user experience

Cookies may be session-based or persistent. You may control or disable cookies through your browser settings. Disabling cookies may limit certain website features.

6 Media, Photos & Vehicle Images

Photos or videos of vehicles may be taken for:

Documentation
Quality control
Marketing or promotional use

Public use media will not include personal identifying information unless you provide explicit written consent. You may opt out of marketing use by contacting us in writing.

7 Third-Party Services

Our website or booking tools may link to third-party services, including:

Payment processors
Analytics providers
Scheduling software

We are not responsible for the privacy practices of third parties. Please review their privacy policies separately.

8 Data Retention

Personal information is retained only as long as reasonably necessary to provide services, maintain business and tax records, and comply with legal obligations. Information may be securely deleted when no longer required.

9 Arizona & U.S. Compliance

Shammies Auto Spa LLC operates in Arizona and complies with applicable Arizona and U.S. privacy laws. We do not intentionally engage in activities requiring compliance with California Consumer Privacy Act (CCPA), GDPR, or similar regulations unless legally required.

10 Information Sharing

We do not sell, trade, or otherwise transfer your personal information to outside parties. We may share information with:

Service providers who assist in our operations (e.g., booking software, payment processors)
Legal authorities when required by law or to protect our rights

All third-party service providers are obligated to maintain the confidentiality of your information and are restricted from using it for any other purpose.

11 Data Security

We implement appropriate security measures to protect your personal information. While we strive to protect your data, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we are committed to maintaining industry-standard protections for your information.

12 Your Rights

You have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal information
Opt-out of marketing communications at any time

To exercise these rights, please contact us using the information below.

13 Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will delete it promptly.

14 Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. Your continued use of our services after any changes constitutes acceptance of the updated policy.